Terms and Conditions

Payment Terms

Only AUD accepted. That’s Australian Dollars. Pre payment is required before dispatch of goods. All prices are in Australian dollars, inclusive of GST and are current at the time of purchase. Commuter Cycles will do its best to ensure product availability however reserves the right to change products, prices and information without notice.

Back Orders

Any items that are temporarily out of stock will be placed on back order unless otherwise directed. As much of our fine inventory comes from far and distant lands, it may take some time for products to come back in stock.


Please cross check all products on your original order against your packing list immediately on receipt of goods. Damages or short supply of stock must be reported within 5 working days or claims will not be accepted. Goods must be returned unopened, unmarked & in original condition. A copy of your original invoice must be sent with the returned item/s.

Delivery Times

Commuter Cycles does it’s best to get your fine parts to you quickly so you can use them as soon as possible. Because playing with bicycles is fun. However, we operate on weekdays only, and usually ship items within 1-2 days of receiving an order.


Returns policy for shoes

If the size is wrong, we will gladly swap them, but you are responsible for all associated costs of returning the items to us. Commuter Cycles will not take responsibility for returned items not received if registered post is not used.

  • Item must be unworn with the original tags still attached – we are unable to accept shoes with dirty marks or damaged soles
  • Items must be returned in the original shoe box which must be in the original condition
  • Postage is non-refundable

Commuter Cycles reserves the right to refuse the return if these conditions are not adhered to.


Refunds will only be offered of the product ordered is faulty or damaged. In the event of a product being delivered to you with damaged packaging, that has occurred in transit, we request you photograph the package before opening for your records, and possibly ours. We do our best to ensure all products are packaged sympathetically. We make no guarantee about offering refunds. Refunds are at our discretion, we abide by practices outlined by Consumer Affairs Victoria. http://www.consumer.vic.gov.au/


If you wish to cancel an order, please do so promptly. We endeavour to dispatch orders within 1-2 working days. Orders cannot be cancelled once dispatched from Commuter Cycles. There may be a credit card charge for cancelling an order. Please see “Returns” policy above. There may be a restocking fee, at our discretion.

Product Design

All products in our catalogue may be subject to design, colour or slight variation or change at any time. We do our best to maintain current photographs and descriptions of the products for sale, however Commuter Cycles admits that some products are changed by the manufacturer from time to time. Usually this is for the best. When a product has changed from the described and advertised iteration, Commuter Cycles reserves the right to supply the current item. Commuter Cycles suggests that the user undertakes their own research on each item to ensure compatibility and appropriateness of the purchased item has been considered.

Commuter Cycles Respects Your Privacy

Commuter Cycles complies with the National Privacy Principles set out in the Privacy Act. All information received by Commuter Cycles is used for billing, delivery services and website management is private and confidential and cannot by accessed by any other party. Privacy Policy This statement has been prepared in accordance with the National Privacy Principles as outlined in the Privacy Amendment (Private Sector) Act 2000. A copy of the principles may be viewed at the Office of the Federal Privacy Commissioner at www.privacy.gov.au. Commuter Cycles is committed to the protection of your privacy. Our aim is to ensure the information you provide to us will be handled in a secure, efficient and confidential manner. Under the above-mentioned principles, Commuter Cycles will comply with the following at all times: Personal information collected by Commuter Cycles will not be disclosed for any purpose but the purpose it is intended to be used for, which is to provide our services to you. Commuter Cycles will use reasonable endeavours to ensure all personal information which it has collected be kept secure, accurate and able to be accessed by you upon request. Commuter Cycles will not sell, trade or disclose any of your personal information to any third party without your consent or unless we are required by law to do so. If Commuter Cycles holds details about you, you are entitled to access that information. If you would like access to this information, please submit your request in writing outlining the documents or information you require. We will endeavour to respond to your query within 14 days of receiving a written request. Please contact us if you have any queries in relation to any aspects of the above statement at info@commutercycles.com.au


The Commuter Cycles website and business is owned and operated by Huw Vellacott. Your access to the website is subject to the disclaimers and notices contained in this document and elsewhere on the web site.

Accuracy of Information

Commuter Cycles does its best to insure that information, products and prices presented on this website are current and accurate. Commuter Cycles is not responsible for any errors or omissions on the web site and reserves the right to make changes without notice.

Viruses and Other Defects

Commuter Cycles does not warrant that this website is free of infection by computer viruses, that it will at all times be available and function effectively and efficiently, that it will not adversely affect the security of your computer and that it does not contain other defects in form. We do our best to make shopping on Commuter Cycles easy and enjoyable. We do appreciate any feedback you have on the usability or features of this website. We ask that you upgrade your browser to a current version before writing feedback about this website’s usability.


The information and graphics on this website are copyright Commuter Cycles 2008-2019. You may only display or store this information if it is for your personal and non commercial use.


Commuter Cycles responsibility ends with the sale of the product. Although all attempts have been made to ensure that products are safe, we recommend that all manufacturers safety directions are carefully read and understood prior to use and adhered to. Be aware the child’s developmental ability also when giving these products to children. Adult supervision during use of products is recommended. Bicycles can hurt you. Poorly built bicycles can kill you. Always wear a helmet. Riding without brakes hasn’t been cool since 2008, so don’t.